Contact us

Customs and Excise Department
DPMS Supervision Bureau
Unit 3501, 35/F, Skyline Tower, 39 Wang Kwong Road, Kowloon Bay, Kowloon

Office Hours

: Monday to Friday (except Public Holidays)

: 8:45 a.m. to 12:30 p.m.

: 1:30 p.m. to 5:30 p.m.

Telephone

: (852) 3580 1483 (Chinese)

: (852) 3580 1484 (English)

Fax

: (852) 3580 1485

Email

: dpms_enquiry@customs.gov.hk

Special Arrangement in times of Tropical Cyclone Warning Signal No. 8 or Above

When Tropical Cyclone Warning Signal No. 8 or above is issued during office hours, our services will be suspended after all present applicants have been served.
When Tropical Cyclone Warning Signal No. 8 or above is issued outside office hours, our services will be suspended while the signal is in force. In general, service will be resumed in 2 hours during office hours after the above signal is lowered.
In case the Tropical Cyclone Warning Signal No. 8 or above is still in force within 2 hours before normal closing time, our services will remain suspended for that day.

Special Arrangement in times of Black Rainstorm Warning Signal

When Black Rainstorm Warning Signal is issued during office hours, our services will be continued.
When Black Rainstorm Warning Signal is issued outside office hours, our services will be suspended while the signal is in force. In general, service will be resumed in 2 hours during office hours after the above signal is cancelled.
In case the Black Rainstorm Warning Signal issued outside office hours is still in force within 2 hours before normal closing time, our services will remain suspended for that day.